Privacy policy
The Decorative Concrete Store is operated by CEM Coatings Group, Inc. This policy explains how we handle personal information when you visit https://shop.decorativeconcretestore.com, place an order, create an account, or contact us.
“We,” “us,” and “our” refer to the business operating The Decorative Concrete Store.
Information We Collect
Information you give us
When you order from us or contact our team, we collect information needed to complete your purchase or respond to your request. This can include:
- Your name, email address, and phone number.
- Billing and shipping addresses.
- Account details, if you create an account.
- Products purchased, order history, and payment-related information.
- Messages and information you send to customer support.
- Newsletter preferences and other marketing choices.
Information collected when you browse
Our website uses cookies and similar technologies. These can collect your IP address, browser and device details, pages visited, website interactions, and cookie preferences.
Some information supports essential store functions, such as the shopping cart and website security. Other collection depends on the analytics and advertising tools we use and your privacy choices.
Information received from service providers
Payment, shipping, and other providers may send us information needed to manage your order. This can include payment confirmation, delivery status, and fraud alerts.
How We Use Your Information
We use personal information to:
- Process orders and payments.
- Arrange delivery and send order updates.
- Manage customer accounts.
- Answer product questions and resolve order issues.
- Handle returns, refunds, and disputes.
- Detect suspicious activity and protect the store.
- Understand how customers use our website.
- Send promotional messages according to your preferences and applicable requirements.
- Keep business records and meet legal obligations.
If you complete an optional application or registration form, we also use that information to process your request.
How We Share Your Information
We disclose personal information for the purposes described below.
Shopify
Shopify hosts our online store and processes information to provide its platform and related services.
For information about Shopify’s own practices, visit the Shopify Consumer Privacy Policy.
Payments
The payment provider you use at checkout processes your payment. We receive payment-related information needed to confirm the transaction, manage the order, and handle refunds or disputes.
The information available to us depends on the payment method and provider.
Shipping and fulfillment
We provide carriers and fulfillment providers with the information needed to deliver your order, such as your name, shipping address, and relevant contact details.
Other service providers
We use service providers to support store operations.
Legal matters and business changes
We may disclose information to respond to lawful requests, meet legal obligations, investigate fraud, resolve disputes, or protect rights and safety.
Information may also be disclosed during a proposed or completed business sale, merger, or restructuring, subject to applicable requirements.
Cookies, Analytics, and Advertising
Essential cookies help operate the shopping cart, remember necessary settings, and support website security.
You can manage non-essential tracking through the privacy controls available on our website. Your browser may also let you block or delete cookies. Blocking essential cookies can affect store functions.
Marketing Choices
You can unsubscribe from promotional emails using the unsubscribe link in the message. You can also contact us to request a change to your marketing preferences.
Unsubscribing does not stop necessary messages about orders, delivery, payments, or customer-support requests.
How Long We Keep Information
We keep personal information for the purposes explained in this policy. Retention depends on the record, our relationship with you, and any legal requirements.
For example, information needed for accounting, tax records, fraud investigations, or disputes may need to be retained after an order is complete.
We consider deletion requests subject to any legal requirements or permitted reasons for retaining information.
Protecting Your Information
We use reasonable safeguards to protect personal information.
No online service or storage system is completely secure. Please do not send full payment-card details or other sensitive information through ordinary email or contact forms.
Your Privacy Rights
Your rights depend on where you live and which laws apply. They may include the right to:
- Request access to your personal information.
- Correct inaccurate information.
- Request deletion.
- Receive a portable copy of certain information.
- Opt out of certain advertising, sale, or sharing.
- Withdraw consent where we rely on it.
- Appeal a decision about a privacy request.
These rights have conditions and exceptions.
Send privacy requests to clientcare@decorativeconcretestore.com. Tell us what you are requesting and provide enough information for us to locate the relevant records.
We may verify your identity before completing a request. Where permitted, an authorized agent can act on your behalf.
We respond within the time required by applicable law and do not discriminate against customers for exercising their applicable privacy rights.
Processing Outside Your Country
Shopify and other providers may process personal information outside the country where you live.
Children’s Privacy
Our store is intended for adult customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, contact us so we can investigate and take appropriate action.
Links to Other Websites
Our website may link to manufacturer websites, product documents, or other services. Those websites have their own privacy practices.
Review their privacy policies before providing personal information.
Policy Updates
We may update this policy when our services, information practices, or legal requirements change. We will show the new date at the top of the page.
Where required, we will provide additional notice or obtain consent for relevant changes.
Contact Us
For questions about this policy or to submit a privacy request, contact:
The Decorative Concrete Store
Legal business name: CEM Coatings Group, Inc.
Email: clientcare@decorativeconcretestore.com
Mailing address: 4224 Solutions Lane, Bradenton, FL 34211